Returns
Alexander’s Store accepts returns within 30 days of delivery for eligible items. Returns may be approved for replacement (if available) or refund of the purchase price, less the original shipping costs and any applicable restocking fees. Customer is responsible for return shipping cost.
To qualify for a return, items must be:
- Unused and in resalable condition
- In original packaging
- Include all parts, paperwork, and accessories
Returns that do not meet these conditions may be denied.
Alexander’s Store monitors return activity and reserves the right to limit or refuse returns in cases of abuse or fraud.
We also reserve the right to dispute chargebacks and may refuse future orders from customers who initiate chargebacks after shipment.
Return Process
Before shipping any products back to us, you must:
- Contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number and the Return Merchandise Form
- Complete a Return Merchandise Form
- Include the completed form with your return
Non-defective returns are subject to a 10% restocking fee. Returns received without an RMA or completed form will not be processed and will be sent back. All returned items must be received and inspected before a refund or replacement is issued. Refunds are issued to the original payment method. If that method is unavailable, store credit may be provided.
Firearm Returns & Transfers
Inspect all firearms carefully before completing the FFL transfer.
- Firearms, frames, and receivers cannot be returned after the transfer is complete.
- For manufacturer defects discovered after transfer, customers must work directly with the manufacturer for warranty claims.
Customers are responsible for all FFL transfer fees, including failed background checks. These fees are non-refundable.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Suppressors / Silencers
- Ammunition and ammunition components
- Blank cartridges
- Firearms, frames, or receivers after transfer (non-Alexander’s brands)
- Worn or washed clothing
- Gun Parts
If any of these items are defective, please contact the manufacturer directly.
If you received an incorrect item, contact Customer Service at [email protected] and we will do our best to make it right.
Cancellations
To request a cancellation, please contact Customer Service at 706.745.3131, Monday through Saturday from 9:00 a.m. to 5:00 p.m. EST. Be sure to have your order number available when you call. Please note that once an order has been cancelled, the cancellation cannot be undone. All cancellations are final.
If your order has already been shipped or processed, it cannot be cancelled. In some cases, your order may be processed immediately upon receipt due to our expedited shipping practices. In those cases, you will need to follow the standard return process and will be responsible for a 10% restocking fee and return shipping costs.
Shipping Information
Most orders are processed and shipped within 2 business days. Delivery times will depend on your location, but in most cases, packages arrive within 3 to 7 business days.
Some brands are subject to increased shipping times due to manufacturer shipping logistics. These brands include:
- Glock
- Barrett Firearms
- Beretta
- Tikka
- Browning
- Colt
- FN America / FN Herstal
- Heckler & Koch
- Kimber
- Springfield Armory
- Smith & Wesson
- Walther Arms
When your order ships, you will receive a tracking email sent to the email address on file. If you do not receive it, please check your spam folder. All firearms must be shipped to an FFL dealer. Order processing does not begin until both payment and FFL information have been received.
Our team works diligently to get every order out as quickly as possible, and we appreciate your patience if a delay occurs.
If your order has exceeded the timeframe above, we encourage you to contact our Customer Service team at [email protected].
We will review your order and determine the cause of the delay.
Product Availability
Due to in-store sales and supplier inventory changes, product availability is not guaranteed. Items may sell locally before our website is updated.
If an item becomes unavailable after your order is placed, we will notify you as soon as possible and issue a cancellation or offer alternatives when available.
Please note that not all products listed online are stocked at our Blairsville, Georgia location.
In some cases, delays in receiving payment or required FFL information may result in the item becoming unavailable.
While we make every effort to hold items when possible, certain situations may require order cancellation due to inventory discrepancies. When possible, we will attempt to source the product through an alternate distributor.
Website Information & Use Policy
Alexander’s Store strives to provide accurate and up-to-date product details and specifications for all items listed on this website. However, occasional errors, omissions, or changes may occur.
All information on this site is provided “as is,” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Alexander’s Store shall not be held liable for any special, indirect, incidental, punitive, or consequential damages arising from the use of this website, its content, or any inaccuracies, even if advised of the possibility of such damages.
By accessing this website, users agree that all use of the information is governed by these Terms and Conditions and applicable laws, and that such use is at their own risk.
Alexander’s Store reserves the right to modify, update, or clarify product descriptions at any time to correct errors or reflect changes. If inaccuracies are identified, we reserve the right to remove or correct the conflicting information. We do not guarantee the accuracy of product listings in the event of conflicting details.
Product images are for general reference only and may include accessories or features not included. Please rely on the written product description for the most accurate information.
Alexander’s Store is not responsible for issues related to website performance or accessibility, including but not limited to browser compatibility, internet connectivity problems, outages, or technical errors.
Order Processing
Alexander’s Store reserves the right to cancel any order at any time. We may also require additional time to process certain orders due to factors such as high order volume, shipping delays, holidays, or seasonal demand, including tax refund season.
If you are unsure, we strongly recommend consulting your local FFL dealer prior to purchasing. Alexander’s Store is not responsible for orders placed for items that are restricted or prohibited in your jurisdiction.
If an order cannot be fulfilled due to legal restrictions, it will be canceled.
Payments & Taxes
Tax is calculated based on your location.
All major credit cards are accepted: Visa, Mastercard, Discover, and American Express. PayPal is not accepted.
We only accept immediate checkout with a credit card at this time.
Terms and Conditions of Sale
Order Processing & Cancellations
Alexander’s Store reserves the right to cancel any order at any time. If an order contains a product that is restricted in your area, we we reserve the right to cancel the order immediately. Please refer to our Shipping Restrictionspage for a list of restrictions that may result in an order cancellation.
We may also require additional time to process certain orders due to factors such as high order volume, shipping delays, holidays, or seasonal demand, including tax refund season.
Know Your State & Local Laws
It is the customer’s responsibility to understand and comply with all applicable federal, state, and local laws before placing an order. This includes verifying that any item purchased is legal to own in your area.
If you are unsure, we strongly recommend consulting your local FFL dealer prior to purchasing. Alexander’s Store is not responsible for orders placed for items that are restricted or prohibited in your jurisdiction.
Customers located in states such as California, Connecticut, Maryland, Massachusetts, New Jersey, and New York should take extra care to verify compliance before ordering.
If an order cannot be fulfilled due to legal restrictions, it will be canceled and may be subject to applicable cancellation fees.
Product Availability
Due to in-store sales and supplier inventory changes, product availability is not guaranteed. Items may sell locally before our website is updated.
If an item becomes unavailable after your order is placed, we will notify you as soon as possible and issue a cancellation or offer alternatives when available.
Please note that not all products listed online are stocked at our Blairsville, Georgia location. In some cases, delays in receiving payment or required FFL information may result in the item becoming unavailable.
While we make every effort to hold items when possible, certain situations may require order cancellation due to inventory discrepancies. When possible, we will attempt to source the product through an alternate distributor.